Member rights

You have the right to timely access to covered services and drugs. Some require prior authorization (pre-approval) from us to cover them.

If you have concerns with any part of your benefits, care, service or prescription drugs, you can file a complaint.

You may choose to end your Medicare membership with us. Learn what you need to do to disenroll from your Medicare plan.

Your privacy is important to us. That’s why we follow all state and federal requirements for protecting your private information.