You have the right to timely access to covered services and drugs. Some require prior authorization (pre-approval) from us to cover them.
If you have concerns with any part of your benefits, care, service or prescription drugs, you can file a complaint.
You may choose to end your Medicare membership with us. Learn what you need to do to disenroll from your Medicare plan.
Last updated Oct. 1, 2023
Call 844-827-2355 (TTY users, please call 711).
Our customer service team is available from 7 a.m.– 8 p.m. (Pacific Time), seven days a week October 1 – March 31 (closed on Thanksgiving and Christmas), and weekdays April 1 – September 30. Your call will be handled by our automated phone systems outside business hour.