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Welcome to Summit Health

Member rights

Prior authorization

You have the right to timely access to covered services and drugs. Some require prior authorization (pre-approval) from us to cover them.

Appeals and grievances

If you have concerns with any part of your benefits, care, service or prescription drugs, you can file a complaint.


You may choose to end your Medicare membership with us. Learn what you need to do to disenroll from your Medicare plan.

SMS terms and conditions

These terms and conditions apply to anyone who agrees to receive informational text messages from or on behalf of Summit Health.


Your privacy is important to us. That’s why we follow all state and federal requirements for protecting your private information.

Last updated Oct. 1, 2023

Contact us

Call 844-827-2355 (TTY users, please call 711).
Our customer service team is available from 7 a.m.– 8 p.m. (Pacific Time), seven days a week October 1 – March 31 (closed on Thanksgiving and Christmas), and weekdays April 1 – September 30. Your call will be handled by our automated phone systems outside business hour.

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