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SMS terms and conditions

Text Messages

These terms and conditions apply to anyone who agrees to receive informational text messages from or on behalf of Summit Health. By giving us your mobile telephone number as part of an application or other form, by telephone, or by texting us, you agree to receive text messages from us.

Text messages may have information about:

  • Your healthcare.
  • Your benefits.
  • Your plan information, like renewal and eligibility.

Your Mobile Phone Number

By agreeing to receive text messages, you agree that the mobile phone number is yours and that you have permission to use that mobile phone number.

You must let us know right away if:

  • You change your mobile phone number.
  • You no longer have permission to use the mobile phone number to text us.

Security

Text messages between you and us (or others working for us) will not be encrypted. This means that they will be unsecured and other people could read them. It is important that you keep your mobile phone protected. You should protect your mobile phone with a passcode. You understand that we are not responsible for the release of personal information once you agree to receive text messages.

Message Rates

This text program is a standard SMS (Short Message Service)/ MMS (Multimedia Messaging Service) program and message and data rates may apply.

Stop Text Messages

You can stop getting text messages from us at any time. You can do this by replying STOP to any text message from us. This is called “opting out”. You may also contact us at 844-827-2355 (TTY users, please call 711).

  • If you ask us to stop getting text messages, you could get one more text message to your mobile phone number. This is to tell you that we received your message. It will also have information about other ways you can get help.

We may change these terms and conditions at any time.

You agree to review these terms and conditions often to be sure you are aware of any changes.

If you do not agree to these terms and conditions, you must opt out as described above.

Last updated Oct. 1, 2023
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Contact us

Call 844-827-2355 (TTY users, please call 711).
Our customer service team is available from 7 a.m.– 8 p.m. (Pacific Time), seven days a week October 1 – March 31 (closed on Thanksgiving and Christmas), and weekdays April 1 – September 30. Your call will be handled by our automated phone systems outside business hour.

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