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Welcome to Summit Health

(Updated Sept. 13, 2021)

Summit Health has received questions and concerns about the novel coronavirus (respiratory illness), COVID-19 and would like to keep you informed with the most-up-to-date information as it relates to your health and benefits.

To keep everyone safe, providers may:

  • Keep following social distancing rules
  • Ask patients to wear masks
  • Check all patients’ temperatures

If you need care that was delayed because of COVID-19, call your provider to schedule an appointment. Your provider may also call you to schedule treatment.

If you need to find a provider, you can search for one using Find Care in Member Dashboard. If you have questions or need help finding a provider, call us at the Medical Customer Service number on your identification card.

Your benefits

If you have a Summit Health Medicare Advantage plan

Cost-sharing is waived for the COVID-19 vaccine.

Cost-sharing is waived for COVID-19 testing needs, including:

  • A telehealth or in-person visit to be evaluated for COVID-19 testing
  • Provider office visit, urgent care center visit, or emergency room visit to be tested for COVID-19
  • COVID-19 lab tests for all testing facilities
  • Serological anti-body tests
  • Other testing received during a COVID-19 testing visit, when administered to determine the need for COVID-19 testing

This is applicable to in-network and out-of-network providers, facilities and laboratories.

How to protect yourself

  • Continue practicing the 3 Ws:
    • Wear a mask
    • Watch your distance
    • Wash your hands
  • Practice correct and consistent mask use
  • Know the facts and learn about the benefits of the vaccine
  • Become familiar with what to expect after getting a COVID-19 vaccine

You can view more helpful tips for slowing the spread and not getting sick, as well as information about the vaccine from the CDC’s Covid-19 website.

If you think you are infected

If you are experiencing symptoms of novel coronavirus, such as fever, dry cough or shortness of breath, or believe you have been exposed to COVID-19, we recommend calling your doctor immediately. In addition to the benefits outlined above, all current Summit Health benefits apply. They may cover additional virtual care options, (available on Member Dashboard) and calls to our Registered Nurse Advice Line (866-321-7580) if you can’t get in to see your PCP.

Additional resources

If you still have questions about COVID-19 and how it could affect you, the CDC has official responses to frequently asked questions on its website.

It is important to continue to obtain information from credible health care sources on the front lines of studying this virus, such as the CDC and the Oregon Health Authority.


Last updated Oct. 1, 2021
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Contact us

Call 844-827-2355 (TTY users, please call 711).
Our customer service team is available from 7 a.m. to 8 p.m., Pacific Time, seven days a week from Oct. 1 to March 31, with the exceptions of Christmas Day and Thanksgiving Day.
After March 31, your call will be handled by our automated phone system on weekends and holidays.

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