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Welcome to Summit Health

COVID-19: What you need to know

(Updated Jan. 14, 2022)

Summit Health continues to receive questions and concerns about COVID-19. We want to keep our members informed with the most-up-to-date information as it relates to their health and benefits.

To keep everyone safe, providers may:

  • Keep following social distancing rules
  • Require patients to wear masks
  • Check all patients’ temperatures

If a member needs care that was delayed because of COVID-19, they can call their provider to schedule an appointment. Their provider may also call them to schedule treatment.

If a member needs to find a provider, they can search for one using Find Care in Member Dashboard. If they have questions or need help finding a provider, they can call us at the Medical Customer Service number on their member identification card.

To learn more, please visit: medicare.gov/medicare-coronavirus.

Member benefits

If a member has a Summit Health Medicare Advantage plan

Cost-sharing is waived for the COVID-19 vaccine.

Cost-sharing is waived for COVID-19 testing needs, including:

  • A telehealth or in-person visit to be evaluated for COVID-19 testing
  • Provider office visit, urgent care center visit, or emergency room visit to be tested for COVID-19
  • COVID-19 lab tests for all testing facilities
  • Serological anti-body tests
  • Other testing received during a COVID-19 testing visit, when administered to determine the need for COVID-19 testing

This is applicable to in-network and out-of-network providers, facilities and laboratories.

How members can protect themselves

  • Continue practicing the 3 Ws:
    • Wear a mask
    • Watch your distance
    • Wash your hands
  • Practice correct and consistent mask use
  • Know the facts and learn about the benefits of the vaccine
  • Become familiar with what to expect after getting a COVID-19 vaccine

Members can get more helpful tips for slowing the spread and not getting sick, as well as information about the vaccine from the CDC’s COVID-19 website.

If a member thinks they are infected

If a member is experiencing symptoms of novel coronavirus, such as fever, dry cough or shortness of breath, or believes they have been exposed to COVID-19, they should call their doctor immediately. In addition to the benefits outlined above, all current Summit Health benefits apply. They may cover additional virtual care options, (available on Member Dashboard) and calls to our Registered Nurse Advice Line (800-491-2794) if they can’t get in to see their PCP.

Additional resources

If they still have questions about COVID-19 and how it could affect them, the CDC has official responses to frequently asked questions on its website.

It is important to continue to obtain information from credible healthcare sources on the front lines of studying this virus, such as the CDC.


Last updated Oct. 1, 2021
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Call 844-827-2355 (TTY users, please call 711).
Our customer service team is available from 7 a.m. to 8 p.m., Pacific Time, seven days a week from Oct. 1 to March 31, with the exceptions of Christmas Day and Thanksgiving Day.
After March 31, your call will be handled by our automated phone system on weekends and holidays.

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