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Welcome to Summit Health

(Updated Dec. 18, 2020)

Summit Health has received questions and concerns about the novel coronavirus (respiratory illness), COVID-19 and would like to keep you informed with the most-up-to-date information as it relates to your health and benefits.

To keep everyone safe, providers may:

  • Keep following social distancing rules
  • Ask patients to wear masks
  • Check all patients’ temperatures

If you need care that was delayed because of COVID-19, call your provider to schedule an appointment. Your provider may also call you to schedule treatment.

If you need to find a provider, you can search for one using Find Care in Member Dashboard. If you have questions or need help finding a provider, call us at the Medical Customer Service number on your identification card.

COVID-19 vaccine availability

As the COVID-19 vaccine becomes available, cost-sharing (i.e., copayments, coinsurance and deductibles) will be waived.

Please keep in mind that at first, supply of the COVID-19 vaccine will be limited. The state will determine how the first supplies of vaccine allotted will be prioritized among the population.

The Oregon Health Authority will continue to communicate further vaccine developments/distribution and will consider guidance from the Centers of Disease Control (CDC) to prioritize vaccine administration for additional high-risk groups in subsequent vaccine phases. Contact your provider or county health department for questions of vaccine priority.

Your benefits

If you have a Summit Health Medicare Advantage plan

Cost-sharing is waived for the COVID-19 vaccine.

Cost sharing is waived for COVID-19 testing needs, including:

  • A telehealth visit to be evaluated for COVID-19 testing
  • Provider office visit, urgent care center visit, or emergency room visit to be tested for COVID-19
  • COVID-19 lab tests for all testing facilities
  • Serological anti-body tests
  • Other testing received during a COVID-19 testing visit, when administered to determine the need for COVID-19 testing

This is applicable to in-network and out-of-network providers, facilities and laboratories.

How to protect yourself

Everyday preventive actions that help prevent spreading respiratory viruses are the first step in protecting yourself and those around you.

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
  • Clean and disinfect frequently touched objects and surfaces

These are everyday habits that can help prevent the spread of several viruses. CDC does have specific guidance for travelers.

If you think you are infected

If you are experiencing symptoms of novel coronavirus, such as fever, dry cough or shortness of breath, or believe you have been exposed to COVID-19, we recommend calling your doctor immediately. In addition to the benefits outlined above, all current Summit Health benefits apply. They may cover additional virtual care options, (available on Member Dashboard) and calls to our Registered Nurse Advice Line (866-321-7580) if you can’t get in to see your PCP.

Additional resources

If you still have questions about COVID-19 and how it could affect you, the CDC has official responses to frequently asked questions on its website. It is important to continue to arm yourself with information from credible health care sources on the front lines of studying this virus, such as the CDC and the Oregon Health Authority.

Last updated Dec. 17, 2020

Contact us

Have questions? We’re here to help. Call us today at 844-827-2355 (TTY users, please call 711). Our customer service team is available from 7 a.m. to 8 p.m., Pacific Time, seven days a week from Oct. 1 to March 31. After March 31, your call will be handled by our automated phone system on weekends and holidays.

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