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Welcome to Summit Health

How to file a claim


If you get a prescription filled at an out-of-network pharmacy for one of the reasons below, you can request that we reimburse you. We make decisions about reimbursement based on your Evidence of Coverage.

Circumstances for out-of-network prescription coverage:

  • Medical emergencies
  • If a pharmacy that is open 24 hours is not within a reasonable driving distance
  • You cannot get the prescription you need because an in-network pharmacy does not have it in stock
  • You are traveling outside your plan service area and run out of or lose your covered Part D drugs
  • You become ill and need a covered Part D drug, and cannot access a network pharmacy

To submit a claim, please complete our pharmacy paper claim form. Mail it and your prescription receipt to the address on the form. You will need to submit this claim within 60 days of getting your out-of-network prescription filled.

Need help filing a claim?

If you need help filing a claim, please call our Summit Health Customer Service at 844-827-2355 (TTY users, please call 711). Customer Service is available to help you from 7 a.m. to 8 p.m., Pacific Time, seven days a week from Oct. 1 to March 31. After March 31, your call will be handled by our automated phone system on weekends and holidays. Weekend calls are forwarded to voicemail and returned the next business day.

Last updated Dec. 17, 2020
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Contact us

Have questions? We’re here to help. Call us today at 844-827-2355 (TTY users, please call 711). Our customer service team is available from 7 a.m. to 8 p.m., Pacific Time, seven days a week from Oct. 1 to March 31. After March 31, your call will be handled by our automated phone system on weekends and holidays.

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